Payment and Refund Policy
Last updated: 6 November 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of digital courses, access subscriptions, and related educational resources offered through writevio. These resources focus on audiovisual production excellence, including broadcast studio design, camera control systems, professional lighting arrangements, sound engineering, and streamlined workflows for television networks and live events. The policy governs transactions made by consumers located in the United Kingdom and covers both one-time course purchases and recurring subscription access. It does not apply to physical goods or in-person training sessions.
Prices, Currencies, Taxes, and Any Additional Charges
All prices on the site are displayed in British Pounds Sterling (GBP). Value Added Tax (VAT) at the prevailing UK rate is included where applicable for UK customers. International purchasers outside the UK may be subject to additional import duties, local taxes, or currency conversion fees imposed by their payment provider or local authorities. No hidden charges apply beyond the price shown at checkout, although subscription renewals will be charged at the then-current rate with advance notice provided.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards, PayPal, and other secure payment gateways commonly used in the United Kingdom. All payments are authorised at the time of order placement. Transactions are processed through PCI-DSS compliant providers to ensure security. writevio does not store full card details. Authorisation may involve a temporary hold on funds until the transaction is completed or cancelled.
Order, Booking, or Service Confirmation and When a Contract Is Formed
Upon successful payment, customers receive an immediate email confirmation containing order details and access instructions. A binding contract is formed when we send this confirmation. Access to digital content is granted instantly for most courses, subject to account verification where required. Customers should retain the confirmation email for their records.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013, UK consumers generally have a 14-day cooling-off period from the date of purchase to cancel distance contracts. For digital content, this right is lost once download or streaming access begins, unless the consumer has expressly consented to immediate access and acknowledged that the cancellation right will be lost. Subscriptions may be cancelled at any time before the next billing cycle to avoid renewal charges.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available within the cooling-off period if access has not commenced. Once a course has been accessed or downloaded, refunds are not provided except in cases of technical fault on our side or proven non-compliance with the advertised description. Promotional offers, gift vouchers, and completed subscription periods are non-refundable. Customised or personalised learning paths are excluded from refunds.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, contact us via the form on our Contacts page or email [email protected]. Provide your order number, full name, email address associated with the purchase, and a clear statement of the reason for the request. Include any relevant screenshots or details of technical issues encountered. Requests must be submitted within the applicable time limits.
Inspection, Approval, Rejection, and Notification of the Refund Decision
We will acknowledge receipt of your request within five working days. Our team inspects the claim against our records of access and purchase details. You will be notified of approval or rejection by email within 14 days, explaining the decision. If approved, processing follows immediately; if rejected, you may appeal once with additional evidence.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued to the original payment method. Credit or debit card refunds typically appear within 5-10 working days, while PayPal refunds process within 3-5 working days. Bank transfers or other methods may take longer depending on the provider. We notify you once the refund has been initiated.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital content such as video lessons and downloadable materials is supplied immediately upon purchase. By consenting to immediate access, you waive the standard 14-day cancellation right. Subscriptions renew automatically unless cancelled prior to renewal. Promotional pricing applies only to the initial term; subsequent periods revert to standard rates. No refunds for partially used subscription periods after the cooling-off window.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments are retried up to three times before access is suspended. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks are treated as disputes and may result in account suspension pending resolution. Suspected fraudulent activity leads to immediate order cancellation and reporting to relevant authorities where necessary, without refund.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, UK GDPR, Data Protection Act 2018, or PECR. These include rights to goods and services of satisfactory quality, remedies for faulty digital content, and protections against unfair contract terms. We comply fully with distance selling regulations and e-commerce rules applicable in the United Kingdom.
Contact Route, Policy Changes, and Last-Updated Date
For questions about this policy, use the contact form on our Contacts page or write to [email protected]. We may update this policy to reflect legal changes or operational adjustments. The current version date appears at the top of the page. Continued use of the site after updates constitutes acceptance of the revised terms. 70 Kensington Way, Borehamwood, Hertfordshire, WD6 1LQ, United Kingdom 020 8953 5963